grill cart, Portable Charcoal Barbecue Grill, grill stove, hibachi, dutch oven

Free Shipping Special

Only available for the lower USA 48 states - curbside shipping. All extras - call for costs.

Shipping

We usually ship within 1-3 business days once your funds have cleared. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear on your order form and, you'll see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.

Shipping costs depend on the options you choose, the size and weight of the item, and where the order is going. All the alternatives will be discussed with our phone representatives.business days once your funds have cleared.

All models are ready to ship in 4 stylish colors. Each unit can easily be setup in a lazy afternoon at your Home Oasis.

Shipping:

All shipments, unless specifically denoted, are curb-side shipments.All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, BackyardGrillIslands.com can not be held responsible for damages that may occur during delivery. It is the customersresponsibility to inform us of any problems with this type of delivery at the time of purchase. BackyardGrillIslands.com is not responsible for shipping costs on merchandise not delivereddue to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.
Remote or hard-to-reach areas may incur additional shipping fees. This applies to Free Shippingand regular shipping orders. If this is the case with your order, a Customer Services representativewill contact you promptly to notify you of the additional charges.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
BackyardGrillIslands.com does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Canada, Alaska and Hawaii are not eligible for free shipping. All Canadian, Alaska and Hawaii shipments require an individual quote. If you order via the phone, you will be notified of the extrashipping before you place your order. If you order online, a customer service representative will contact you shortly after your order is placed with the additional shipping charges (before the item is shipped). The customer is responsible for all duties and tariffs on Canadian, Alaska and Hawaii shipments.

The customer is responsible for all duties and tariffs on Canadian shipments.
We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight carriers). Once a shipment is in the hands of the deliverycompany, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.We also offer a Blanket Delivery Service in some locations of the country. With this shipping option you can have your larger or heavier items set (placed) in your backyard.
If, upon inspection of a shipment, the product itself is visibly damaged, Call us while the driver is still there! Please open the package upon receipt, before the driver leaves if possible,and inspect for damages. If you discover damage upon opening the box, call us right away and note any damages on the delivery receipt! This way, we have proof that the item was damaged by the shipping company and not by the customer. Doing this things will expeditereceipt of a replacement product on your end, and reimbursement from the shipping company on our end. If you live in a large metropolitan area, difficulty in shipping may increase shipping prices. We will notify you before any additional charges are made if this is the case. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.

Call toll free 1-800-789-4811